Support Portal ContactGet in touch

Authenticated Domains appear as Blank for Dynamics 365 Marketing

   Words by Paul McQuillan

   on 14/11/2019 08:00:00

Why is the Authenticated Domains area of Dynamics 365 Marketing appearing as blank in the Marketing App Settings?

This is because the current User does not have Read Access to the Authenticated Domain (‘msdyncrm_setupdomain’) Entity within the Dynamics, and so cannot read the list of Authenticated Domain Records via the Common Data Service.

This presents as a blank area in Settings and so can confusing initially.

image

It’s blank Jim!

The Marketing Manager – Business Security Role should have Read and Update Access to this Entity in CRM, as we would typically use a User with this Security Role to configure our use of Dynamics 365 for Marketing; however this Role does not give access here and so will not be able to setup the Domains.

To access and work with the Authenticated Domains area of the Settings, you must have the ‘System Administrator’ Role or have a Custom Role created to give the relevant Entity Permissions; as none of the default Marketing Security Roles grant access over this more Administrator area of the initial Marketing App Settings.

What to do?

Giving out the System Administrator Role is not ideal and may create problems for Security Compliance.

The best practise way to solve this problem is to create a New Security Role that acts as a Marketing App Administrator and only gives the rights needed to configure the Authenticated Domains and other initial configuration areas of the App.

In a Blue Peter style, we do have ‘one we made earlier’ as a Managed Solution you can import into Dynamics 365 for Marketing as way of creating a new Marketing Administrator Role that will let us configure a User to configure the Settings of the Marketing App without having full-on System Administrator permissions within Dynamics 365.

This Managed Solution can be downloaded here: MarketingAdmin_1_0_0_0_managed.zip

For a deeper look at configuring the Authenticated Domains in Dynamics 365 for Marketing, this article may be useful.

  • "Paul has made a real difference to how my team of 24 people record and store valuable customer data and sales opportunities. Highly recommended."

    James, Operations Director

  • "Understanding your business allows us to advise when to implement aspects of CRM and, likewise, when not to."

    Paul McQuillan, Managing Director

  • "Dynamics 365 and CRMCS have made a real lasting difference to our business, allowing us to replace older systems that were holding back our performance."

    Grahame, Chief Operating Officer

  • "James worked well with us to help connect CRM with Outlook and relate how this might benefit our team using CRM for Property Care."

    Natalie, Property Care Supervisor

  • "Matt was really good with helping us run User Testing on the new Compliance Module of our CRM System."

    Tom, Compliance Administrator

Prefer to go old-school?

Write to us using the below addresses.

Head Office
CRM Consultancy
61 Oxford Street
Manchester
M1 6EQ

London Office
CRM Consultancy London
Grosvenor Avenue
London

Content © CRM Consultancy.