{"id":232,"date":"2022-01-07T13:04:09","date_gmt":"2022-01-07T13:04:09","guid":{"rendered":"https:\/\/blog.citrus-lime.com\/crmc\/?p=232"},"modified":"2022-01-07T13:04:10","modified_gmt":"2022-01-07T13:04:10","slug":"dynamics-365-marketing-customer-voice-survey-not-appearing-in-emails","status":"publish","type":"post","link":"https:\/\/blog.citrus-lime.com\/crmc\/dynamics-365-marketing-customer-voice-survey-not-appearing-in-emails\/","title":{"rendered":"Dynamics 365 Marketing \u2013 Customer Voice Survey Not Appearing In Emails?"},"content":{"rendered":"\n<div class=\"wp-block-image\"><figure class=\"alignright is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/license.citruslime.com\/cs\/blogs\/crmcs\/D365-Marketing-Imagery-_0AB57C37.png\" alt=\"D365 Marketing Imagery \" width=\"299\" height=\"144\" \/><\/figure><\/div>\n\n\n\n<p>If you&#8217;ve been using Dynamics 365 for Marketing to send out surveys, you may have noticed that the survey button vanishes when you receive the email.<\/p>\n\n\n\n<p>Although it may be obvious, you must include the survey in the Email Elements section of the customer journey.<\/p>\n\n\n\n<p><strong>Here is our marketing email with the Survey we chose\u2026<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/license.citruslime.com\/cs\/blogs\/crmcs\/image_0A0E6AE8.png\" alt=\"image\" title=\"image\" \/><\/figure>\n\n\n\n<p>In my customer journey I add my email, open the email elements, and add the same survey being used in the email.<br><br><\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/license.citruslime.com\/cs\/blogs\/crmcs\/image_77C5A425.png\" alt=\"image\" title=\"image\" \/><\/figure>\n\n\n\n<p><br><br>When I receive the email from my customer journey I will now see the button every time.<br><br><\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/license.citruslime.com\/cs\/blogs\/crmcs\/image_378F8AAB.png\" alt=\"image\" title=\"image\" \/><\/figure>\n\n\n\n<hr class=\"wp-block-separator\" \/>\n\n\n\n<p><strong>Further Reading\u2026<\/strong><\/p>\n\n\n\n<p>Visit the CRMCS Technical Articles blog page at&nbsp;<a href=\"https:\/\/www.crmcs.co.uk\/blog\/blog.aspx\">https:\/\/www.crmcs.co.uk\/blog\/blog.aspx<\/a>&nbsp;for more Dynamics 365 Marketing Tips and Tricks, Microsoft Teams, Power Automate, PowerApps Portals, Automation Bots, and other topics&#8230;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>If you&#8217;ve been using Dynamics 365 for Marketing to send out surveys, you may have noticed that the survey button vanishes when you receive the email. Although it may be obvious, you must include the survey in the Email Elements section of the customer journey. Here is our marketing email with the Survey we chose\u2026<\/p>\n","protected":false},"author":43,"featured_media":29,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_price":"","_stock":"","_tribe_ticket_header":"","_tribe_default_ticket_provider":"","_tribe_ticket_capacity":"0","_ticket_start_date":"","_ticket_end_date":"","_tribe_ticket_show_description":"","_tribe_ticket_show_not_going":false,"_tribe_ticket_use_global_stock":"","_tribe_ticket_global_stock_level":"","_global_stock_mode":"","_global_stock_cap":"","_tribe_rsvp_for_event":"","_tribe_ticket_going_count":"","_tribe_ticket_not_going_count":"","_tribe_tickets_list":"[]","_tribe_ticket_has_attendee_info_fields":false,"footnotes":""},"categories":[3,5],"tags":[],"class_list":{"0":"post-232","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-crm","8":"category-marketing"},"featured_image_src":"https:\/\/blog.citrus-lime.com\/crmc\/wp-content\/uploads\/sites\/30\/2021\/11\/Dynamics-365-Marketing-scaled.jpg","author_info":{"display_name":"jadesmith","author_link":"https:\/\/blog.citrus-lime.com\/crmc\/author\/jadesmith\/"},"_links":{"self":[{"href":"https:\/\/blog.citrus-lime.com\/crmc\/wp-json\/wp\/v2\/posts\/232","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog.citrus-lime.com\/crmc\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.citrus-lime.com\/crmc\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.citrus-lime.com\/crmc\/wp-json\/wp\/v2\/users\/43"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.citrus-lime.com\/crmc\/wp-json\/wp\/v2\/comments?post=232"}],"version-history":[{"count":1,"href":"https:\/\/blog.citrus-lime.com\/crmc\/wp-json\/wp\/v2\/posts\/232\/revisions"}],"predecessor-version":[{"id":233,"href":"https:\/\/blog.citrus-lime.com\/crmc\/wp-json\/wp\/v2\/posts\/232\/revisions\/233"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/blog.citrus-lime.com\/crmc\/wp-json\/wp\/v2\/media\/29"}],"wp:attachment":[{"href":"https:\/\/blog.citrus-lime.com\/crmc\/wp-json\/wp\/v2\/media?parent=232"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.citrus-lime.com\/crmc\/wp-json\/wp\/v2\/categories?post=232"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.citrus-lime.com\/crmc\/wp-json\/wp\/v2\/tags?post=232"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}