Outcomes
CRM has provided CCPS with the platform to deliver better service and expand their relationships with key clients, offering the following benefits to their clients following the go-live of the project:
Onboarding
CCPS are able to on-board new Clients and Asset Classes by building new Workflow and Processes into their systems without additional development time and cost.
Expanding Business
Allowed CCPS to expand their business into helping manage Residential Property Development Sales.
Client Portal
Clients can view their Portfolio and examine particular properties at any time via the CCPS Client Portal
Supplier Portal
Agents and Contractors are now able to instantly supply paperwork, photos and information to CCPS via a Supplier Portal.
Automation
Automate daily reports and datafeeds to make better use of staff time.
Reporting Dashboards
Best of breed management reporting dashboards to analyse stock portfolios and trends in the market.
Security
Secure Industry-Standard Platform has allowed CCPS to engage with larger, more security conscious clients.
Strong Governance
Integrated the strong governance structures within Countrywide Group into CCPS as part of the CRM Project.