Dynamics 365 for Marketing: Changing the Time Setting

   Words by Ciaran Reynolds

   on 06/05/2020 09:00:00

In the Dynamics 365 personal settings you are able to change the time settings to suit the time zone you operate from. These personal settings however do not transfer over to Dynamics 365 for Marketing. In order to change this setting so your customer journeys go at on the time scheduled you need to follow these steps.

1. Open up Settings using the selector in the bottom left.

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2. Open up Default Marketing Settings

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3. Open up the DefaultMktSettings record

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4. Head to the Customer journey tab and amend the default time zone accordingly.

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As a UK user we need the time zone to be set to GMT Dublin, Edinburgh, Lisbon, London as this takes into account Daylight savings. The reason we came across this issue was because the customer journey time was not using daylight savings and starting an hour after what is was set to.

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