It’s time to pause, reflect and acknowledge a new era of inclusivity and collaboration.

   Words by CRM Consultancy

   on 23/07/2021 13:54:00


With remote working expected to become the "new norm" for most businesses, having the right technology in place is critical. But have we all considered what factors our businesses should consider when selecting from the market's plethora of options?

Whether your office chose Microsoft Teams, Zoom, Meet, Slack or another platform, the pandemic forced your organisation to make a quick switch to home working (for those who could do so), and a large number of these organisations were forced to quickly implement these “online collaboration tools”. Something that people had talked about for years but couldn't do for one reason or another. But with the immediate rise of home working, these platforms have seen an exponential increase in users, which means only one thing for tech companies like us – Let's get our collaboration hats on!

Microsoft Teams was released in 2017, but few of us had used it or even realised its potential. However, due to the pandemic and your organisation's decisions, you found yourself sat staring at all of your colleagues on a computer screen with the dreaded “you’re on mute” becoming a daily catchphrase. The key competitive advantage of Microsoft Teams is its deep integration with Office 365, as most offices use Outlook and are compatible with Word, PowerPoint, and Microsoft 365. Microsoft Teams became a free add-on for businesses that already had a Microsoft 365 Business subscription, so the decision was made.

During the pandemic, Microsoft Teams saw a massive increase in users, rising from 20 million in November 2019 to 44 million in March 2020, then 75 million by April. Microsoft then added 95 million users in 2020, making it one of the pandemic's fastest growing apps.

However, with the world slowly reverting to the “new norm” it is unknown whether Microsoft will be able to retain those users once businesses and schools return to face-to-face communication. The pandemic, however, taught us at CRMCS that it was time to create a collaboration tool to help all Dynamics 365, SharePoint, and Microsoft Teams users that made our lives so much simpler.
Do you understand what collaboration technology entails?

Collaboration technology is a type of cloud-based software that is designed to help businesses collaborate both from the office and remotely. Collaboration tools are classified into three types...
Interaction – Collaboration software allows teams of people to easily communicate with one another, which is especially useful when working in different locations.

Conferencing – This software allows for the execution of two or more core functions. First, it allows teams to communicate with one another whether they are in the same office and on the other side of the world via video call; and second, it allows groups to share their screens and access apps and documents at the same time.

Synchronisation – This has both teamwork and taskwork functionality, allowing teams to work on projects and manage their schedules effectively.

So how do you decide what type of platform is right for your company?

We discussed this recently in our Webinar with Cosmonauts and Ingka Renewables (IKEA) – Asset Management Using The Microsoft Cloud (full recording below)…

The importance of getting the fundamentals right and identifying your business's needs cannot be overstated. You must consult with the employees who use the systems to determine which technologies they are comfortable with, alongside building an understanding and clarifying your operational requirements. It’s well known that involving staff members in decision-making is a good way to get them on board, especially for those who are resistant to change.

There is also a tendency for organisations to believe that they only need a single platform or a bespoke setup, as we saw quite frequently during the pandemic with specific industries that have always taken a risk-averse approach. As a result, when we were all forced to make the transition to remote working, these industries struggled and were unable to do perform their jobs adequately due to a lack of a cloud-based system. Sometimes the best option is to examine how various software’s integrate and interact with one another to ensure that teams can effectively interact, coordinate, and synchronise.

What you can do to make it work for you

Once your organisation has determined which software best suits them, you can start thinking about your processes and how working from the Microsoft Cloud and using Microsoft Teams will actually work. This is where a technology expert comes into play.

CRMCS has created a collaboration App that connects Dynamics 365, Microsoft Teams, and SharePoint, which allows users to interact, coordinate, and synchronise all in one place.

The DocDrive365 App costs £5.40 per user per month and makes Dynamics 365 work better for you. It is the first intelligent document management app for document tracking, storage, and automation – simply drag and drop documents into CRM and harness the power to organise metadata rich documents within the Microsoft Cloud.

DocDrive365, hosted in Azure and certified by Microsoft AppSource, improves team collaboration, remote working, security, and compliance across the Microsoft estate by storing documents in one location where they can always be found when needed.

The pandemic has accelerated the need for organisations to invest in collaboration software, and there is now an urgent need for businesses to avoid reverting to old ways of working. It is time to acknowledge a new era of inclusivity and collaboration that embraces both remote and in-office working.

For more information on DocDrive365 or the services CRMCS offer please visit or

Contact us directly at or 0161 348 7360 – We’ve got your back!

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