Support Portal ContactGet in touch

PCA Capture / Postcode Anywhere for Dynamics 365 and Legacy Form Rendering

   Words by Paul McQuillan

   on 14/01/2019 19:00:00

If you are using Postcode Anywhere / PCA Capture from Logate with Dynamics 365 and are failing to see the Address Validation appear when clicking into the Address Fields for a Lead, Contact or Company – then you can click F12 to open the Chrome/IE Developer Console and see the error that is being returned.

If this error looks like:

image

Then there is a simple reason why this is failing.

The Script for PCA Capture relies on certain elements in the DOM of the CRM Form, and these elements are only present if Legacy Form Rendering has been deactivated.

So to fix the problem, navigate to System Settings in CRM and ensure that Use Legacy Form Rendering is set to NO.

image

With this done, we should see the Address Validation working as we would expect:

image

Legacy Form Rendering could often be a handy tool (particularly before the Service Releases for Dynamics v8.2) to help backwards compatibility after upgrading Dynamics from earlier versions – but now can usually be deactivated to help Scripts such as PCA work as expected.

Further information on the PCA Capture tool for address validation can be found here: https://www.loqate.com/en-gb/address-verification/address-capture/ 

This helps to match to a full validated address by connecting the Dynamics 365 data entry to the Royal Mail Address API in the UK, and other Open Data Sources for countries around the world.

Share this Article

Search Articles

Filter Articles

CRM Tech DocMan

Recent Articles

CRMCS Quick Start Guide: How To Produce a Microsoft Teams Live Event Dynamics 365 Marketing: Lead Scoring and Sales Acceptance Designing and Developing Microsoft Power Apps Portals Thank You for Attending CRMCS’ Webinar - Achieving B2B sales excellence with Dynamics 365 & Microsoft Teams Thank You for Attending Our Webinar - Achieving B2B sales excellence with Dynamics 365 & Microsoft Teams Webinar: Discover How CRMCS Have United Dynamics 365, SharePoint and Microsoft Teams To Create Sales Excellence Ignite your workflow by adding DocDrive365 to Office 365 The CRMCS guide to everything you need to know about integrating Teams with Dynamics 365 Saving Time By Keeping Documents In One Place TDE Database Encryption with On Premise Dynamics The Key to Successful Compliance in 2020 Part 2: Let’s get GDPR Compliant with Microsoft Power Automate Top 3 Essential Tips for Remote Working Dynamics 365 Marketing: Top 5 Best Features Dynamics Day in the Life - Puma Investments Can you use Teams to amplify collaboration in Dynamics? Part 1: Using a Scheduled Power Automate to Trigger Expiry Date Reminders The secrets of successful document collaboration in Dynamics CRMCS launches new AppSource approved DocDrive365 Dynamics Day in the Life - Moneypenny Release Management Add the App to Dynamics DocDrive365 Security: Day One - Getting Started with Dynamics to SharePoint Permissions Building a New Scheduled Process using Flow
  • "Paul has made a real difference to how my team of 24 people record and store valuable customer data and sales opportunities. Highly recommended."

    James, Operations Director

  • "Understanding your business allows us to advise when to implement aspects of CRM and, likewise, when not to."

    Paul McQuillan, Managing Director

  • "Dynamics 365 and CRMCS have made a real lasting difference to our business, allowing us to replace older systems that were holding back our performance."

    Grahame, Chief Operating Officer

  • "James worked well with us to help connect CRM with Outlook and relate how this might benefit our team using CRM for Property Care."

    Natalie, Property Care Supervisor

  • "Matt was really good with helping us run User Testing on the new Compliance Module of our CRM System."

    Tom, Compliance Administrator

Prefer to go old-school?

Write to us using the below addresses.

Head Office
CRM Consultancy
61 Oxford Street
Manchester
M1 6EQ

London Office
CRM Consultancy London
Grosvenor Avenue
London

Content © CRM Consultancy.