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Upgrading CRM 2011 - Fixing the SiteMap after Upgrade

   Words by CRM Consultancy

   on 25/08/2016 10:00:00

When upgrading CRM 2011 to the newer versions of Dynamics CRM, this can trigger hidden SiteMap and Ribbon errors – and as these manifest as Javascript errors, these can be difficult to diagnose and resolve.

One such is where accessing Cases in the CRM Service Menu stubbornly fails to load, instead triggering a Javascript error – and this javascript error is suitably ambiguous:


The updated CRM 2016 SiteMap


Javascript Error in CRM 2013 to 2016 when the SiteMap contains references specific to CRM 2011

Error Message: Unable to get property ‘toString’ of undefined or null reference

After investigation, and reading the following community post,, this is down to how the SiteMap XML upgrades from CRM 2011 to 2013.

Specifically removing references in the SiteMap.xml for Url=’/CS/DynamicsPage.aspx’:


Deleting the problem Url=’/CS/home_cases.aspx’

The example above refers to the Case (‘incident’) Entity, this Url=’something.aspx’ can appear several times in the SiteMap for the System Entities in the Service Module of CRM – so Articles, Cases and Contracts.

Once all these have been removed, and the SiteMap reimported into CRM, this should resolve the Javascript error in CRM 2016.

For information to how to edit the SiteMap in this fashion, the following MSDN article can be helpful:

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