We recently assisted a CRMCS customer, Citrus-Lime, in acquiring and deploying Omnichannel for Dynamics 365 Customer Service with the live-chat add-on. We spent a day with Citrus on-site as they launched their new live chat widget. We assigned new licenses to users, updated their security roles, and checked their access after acquiring the correct licenses. If you haven’t read Part 1 – Dynamics day in the life with Omnichannel CLICK HERE Dedicated Resources To give…