CRMCS: Transforming Dynamics 365 Marketing

Fine tune the customer journey, focusing on attracting new customers and nurturing your valuable existing customer base. Begin to orchestrate every step of a prospect or client journey across multiple channels and leverage better outcomes and ROI.

With CRMCS you can learn how to release the full potential of Dynamics 365 Marketing, across multiple channels including online, email and social media.

• Engage and grow with Dynamics 365 Marketing - the way CRMCS introduces Dynamics 365 Marketing into your organisation helps you engage in a more immersive way. As you experience the power of true customer engagement, we can guide and expand your use of the rich functionalities available, further improving marketing outcomes.
• Multi-channel interaction - Define your brand story, follow customers and capture essential information across multiple channels; from email, online to social media.
• Insights - Quickly access the metrics that are important to you in a clear time-line view. Insights are accessible for customer journeys, marketing emails, online forms, marketing pages and contacts, helping you get the most out of Dynamics.
• Segments - Group, merge or exclude contacts and geographic locations in any way you want to with Dynamics 365 Marketing Segments.
• Reduce external costs - Dynamics 365 Marketing lets you take control of your marketing budget, reducing the dependency on designers, developers and external analysts.

The ability to integrate every online interaction within Dynamics 365 Marketing gives you instant insight along every step of the customer journey. Let CRMCS show you how to supercharge your lead generation, customer engagement and email marketing.

Customer engagement is the core currency of doing business today, with online becoming increasingly important for marketers to connect with people. CRMCS helps you map your engagement journey with it's advanced methods of incorporating Dynamics 365 Marketing into your business.

• Integrate deeper - Choose how you use Dynamics 365 Marketing and integrate with your corporate website. Alternatively, you can use a dedicated Portal to connect directly with your customers.
• Track and Segment - see the ways that customers interact with your email marketing communications, following their behaviour into online to help you engage better with your marketing content.
• Adapt Portals to your business - Chose CRMCS to connect the online journey with marketing activities. Our experience and expertise with portal development prior to and following the introduction of Dynamics 365 Marketing, will give you the advantage you need to succeed.

As early adopters of Dynamics 365 Marketing, Power BI and Microsoft Templates, we have a proven approach to channelling Big Data into analytic dashboards. CRMCS can produce full-on Big Data analytics, delivering a more holistic picture of your marketing outcomes.

Further enhance the standard out-of-the-box functionality of Dynamics 365 Marketing, making your insights stronger - with CRMCS' Big Data reporting.

• Supercharge reporting - We can set up your Dynamics 365 Marketing configuration to really supercharge your reporting with our best in class methodologies for connecting Dynamics, Azure and Power BI.
• Fully integrate to get live feedback - With CRMCS you can track beyond every open, click, form in a series of dashboards that are published to Dynamics and Teams. You can make more informed decisions armed with the knowledge of what works best and fine-tune the way customers engage with your brand.
• Power BI - Convert every piece of raw data into meaningful business information by adding Power BI to Dynamics 365 Marketing.

We can help you get started with Dynamics 365 Marketing, focusing your activities on outcomes and ROI. You can rely on our extensive experience of bespoke configuration and training. Tap into our knowledge base to improve the way you use Dynamics 365 Marketing.

• Improve your email marketing - We can assist you in improving the way you do email marketing, walking you through email templates, personalisation and segmentation.
• Marketing Portal integration - Our Dynamics 365 Marketing support incorporates setting you your Marketing Portal with your website and online forms.
• Configuration and Compliance - Keep GDPR compliant at the same time as configuring Dynamics 365 Marketing into your workflow. CRMCS also takes care of configuring how everything works with email, internet domains.
• Regular reporting - Enjoy regular reporting into the effectiveness of individual activities with Power BI and Marketing Dashboard templates, set up with help and support from CRMCS.