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It is proven that using a customer’s name to address them will have a more effective rate of enticement than generic messages, so it can be compelling to give the feeling of a conversation rather than a simple business transaction. We expect this in our human customer service agents, so why not our bots?  In this guide, I will show a couple of techniques you can use to make your chatbot a more personable conversationalist.

Who are Citrus Lime? Citrus Lime offer a cutting-edge Retail Systems, as well as the expertise and knowledge to drive all their customers forward to develop and grow their businesses. Founded in 1999, they started out as a pure tech company. Over the years they’ve developed and tailored their techy skills to meet the needs of the independent retailer within the industries they love. Our Story CRMCS supported Citrus Lime in moving from on-premises to…