Omnichannel is an add on to Dynamics Customer Service that allows users to interact with customers in real time. It’s aimed at any companies who deal with a high volume of support queries and want to take their customer service to the next level through the use of live chat, voice and other great featuresThe chat functionality enables the user to communicate with a customer, whilst being able to view any of their data in…
Power Pages is a new feature which is currently in preview from Microsoft, it allows you to build a low-code…
Customer Journey’s reflect how a New Lead may be generated and then marketed to in order to qualify and convert…
At CRMCS, we are big fans of using Microsoft Teams to pull all our Collaboration into one place. When we…
Let’s explore the Top 5 Dynamics Marketing Features and see how they can help you to get the most out…
For many years, ClickDimensions was the only reputable marketing solution for Dynamics 365. It allowed organisations to manage all of their marketing…
You do have the ability to add a preheader to your Marketing Emails but it’s not entirely clear. Luckily we…
We can use Dynamics for Marketing to build a schedule of Social Media Posts to help the performance of a…
If you’ve been using Dynamics 365 for Marketing to send out surveys, you may have noticed that the survey button…
We would like to say a huge thank you to all attendees and registries for your interest in furthering your…
