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Real-Time Translation in Omnichannel Dynamics

27 September 2023 2 Mins Read

In a world of diverse languages and cultures, clear communication is key to providing excellent customer service. Microsoft Dynamics 365 recognised this need and embraced Real-Time Translation in its Omnichannel feature, a game-changer for organisations aiming to deliver seamless and inclusive customer experiences. This article will delve into the benefits of leveraging Real-Time Translation in Omnichannel Dynamics 365, illustrating its impact on enhancing customer interactions and business operations. Definition and Features Real-Time Translation is a…

In CRM

How to Manage the Complexity of Your Topics in Power Virtual Agents

13 April 2023 3 Mins Read

Power Virtual Agents is a powerful tool for creating chatbots, but managing the complexity of your topics can become challenging as your Chatbot grows and scopes. To ensure a seamless chatbot experience, it’s important to implement best practices for managing the complexity of your topics. Here’s a closer look at some key strategies.

In CRM

The Basics – Dynamics 365 Form and Field Customisations Guide

22 November 2022 5 Mins Read

In this article you will learn how to make basics changes to the Form of Dynamics 365 using solutions and how to correctly migrate them from Sandbox into Live. This guide was create to empower companies who use Dynamics 365 to be more self-sufficient and be able to undertake basic customisations without the help of a Dynamics 365 specialist.

In CRM

Having issues with Customer Voice ‘regarding field’ from Flow?

2 November 2022 3 Mins Read

Customer Voice, formerly known as Microsoft Forms, is the latest tool used to send surveys. We’ve been working with a client to send out a satisfaction survey to a contact when a Case is resolved. Follow this brief guide if you’re hvaing issues with Customer Voice ‘regarding field’ from Flow

In CRM

Dynamics day in the life with Omnichannel (Part 1)

20 October 2022 3 Mins Read

Who are Citrus Lime? Citrus Lime offer a cutting-edge Retail Systems, as well as the expertise and knowledge to drive all their customers forward to develop and grow their businesses. Founded in 1999, they started out as a pure tech company. Over the years they’ve developed and tailored their techy skills to meet the needs of the independent retailer within the industries they love. Our Story CRMCS supported Citrus Lime in moving from on-premises to…

In CRM

Dynamics Customer Service: An Introduction to Omnichannel

1 July 2022 4 Mins Read

Omnichannel is an add on to Dynamics Customer Service that allows users to interact with customers in real time. It’s aimed at any companies who deal with a high volume of support queries and want to take their customer service to the next level through the use of live chat, voice and other great featuresThe chat functionality enables the user to communicate with a customer, whilst being able to view any of their data in…